Website analytics and cookies
I use Google Analytics through Site Kit to understand how people find and use this website. Analytics is only enabled after you choose to allow analytics in the cookie banner.
Google Analytics may process information such as your device and browser type, approximate location, referring page, pages viewed and the date and time of your visit. I do not use Analytics to collect the contents of the enquiry form, medical aid details or information you provide when contacting me. Enhanced measurement and automatic form interaction tracking are disabled.
You may reject analytics without affecting your access to the website. You can also change or withdraw your choice later by opening Cookie settings. Essential cookies used for security and basic website operation cannot be switched off.
Google may process analytics information outside South Africa under its applicable data protection terms. You can read more in Google’s Privacy Policy.
Last updated: 24 July 2026
This Privacy Policy explains how I, Eden Nelson, collect, use and protect personal information submitted through this website and my enquiry process.
Information I collect
When you send an enquiry, I may collect your name, surname, email address, phone number, who you are enquiring for, your message and whether you plan to use medical aid.
Please avoid including unnecessary sensitive or clinical information in the enquiry form. If we arrange an appointment, I may request additional information through the booking process, including a medical aid number where applicable.
How I use your information
- To respond to your enquiry and clarify the support you are seeking.
- To arrange an appointment and manage related administration.
- To meet applicable professional, legal and record-keeping responsibilities.
- To protect the website, form and communication systems from misuse.
I do not sell your personal information.
Service providers
I use trusted service providers for website hosting, WordPress functionality, form delivery, email and appointment scheduling. These providers may process limited personal information only as needed to provide their services. Their own privacy terms may also apply.
Storage and retention
I take reasonable steps to protect personal information. No website or electronic communication method can be guaranteed to be completely secure. I retain information only for as long as it is needed for the purpose for which it was collected, or as required by applicable professional and legal obligations.
Your choices and rights
You may ask me to confirm what personal information I hold about you, correct inaccurate information or consider a deletion request, subject to any professional or legal obligations that require me to retain it.
Children and guardians
A parent or legal guardian may submit an enquiry for a child in their care. Please share only the information needed for me to respond to the initial enquiry.
Cookies
This website may use essential cookies required for hosting, security, WordPress and form functionality. This policy will be updated if additional analytics, advertising or third-party tracking tools are introduced.
Contact me
If you have a privacy question or request, contact me at info@edenclinicalpsych.co.za or call 061 009 7602.
I may update this policy when the website, enquiry process or service providers change.